Questions

1. What cities does BalloonPlanet.com serve?
2. Can I customize my order?
3. How do I place an order?
4. What are all of the charges related to placing an order?
5. How can I learn the delivery charge before placing my order?
6. Will you deliver what I see or will substitutions be made?
7. How late can I place an order?
8. Are same-day orders possible?
9. How far in advance can I place an order?
10. What are the delivery time options?
11. How can I confirm that an order has been delivered?
12. What are BalloonPlanet.com office hours?
13. What is the cancellation policy?
14. Can BalloonPlanet.com deliver to schools and hospitals?
15. What happens if the recipient is not present upon delivery?
16. What happens if the delivery is refused?
17. How long will balloons float?
18. What is Hi-Float?
19. How can I prevent balloons from popping?


Answers

1. What cities does BalloonPlanet.com serve?

Click here for our worldwide atlas.


2. Can I customize my order?

Yes, customers may create their own bouquet from a large selection of individual balloons. Visit the link in the following question for more details.

3. How do I place an order?

Please visit How to Order Online for instructions for placing your order online, or call us at 866-340-1268 for assistance.

4. What are all of the charges related to placing an order?

The cost for an order includes some or all of the following components:

1) Cost of balloons (minimum order is $44.95 worth of balloons)
2) Cost of non-balloon gift items (candy, Teddy Bear)
3) Delivery charge
4) Processing Fee ($6.95 for orders placed online; $11.95 for orders placed by phone)
5) Tax, applicable in the following locations:

Australia - 10%
Canada - 5%
Germany - 19%
India - 12%
Israel - No tax
Netherlands - No tax
Russia - 6%
Singapore - No tax
United Kingdom - No tax
USA - No tax except Washington State with 9.5%


5. How can I learn the delivery charge before placing my order?

The delivery charge, processing fee, and applicable taxes will appear in your shopping cart as soon as you add an item to the cart and select the delivery time desired.

6. Will you deliver what I see or will substitutions be made?

Click here for our substitution policy.


7. How late may I place an order?

The availability of delivery slots varies from city to city and day to day. To see if service is available when you need it, use the Postal Code search feature in the left column of this page.


8. Are same-day orders possible?

Same day service is available in some cities. This can be determined by using the CAN WE DELIVER? feature on our home page, top left-hand corner. We recommend placing orders at least one day in advance for USA and Canada, and 3 days for other countries.


9. How far in advance can I place an order?

Online orders may be placed 60 days in advance.


10. What are the delivery time options?

Standard dlivery time slots are:
8am - 2pm
9am - 3pm
10am - 4pm

Tighter time frames are offered in some cities. If a tighter time frame is available it will appear in your shopping cart as a scheduling option.

For assistance with arranging a special delivery time that does not appear as an option online, please call customer service.

Charges related to special delivery service can be viewed here.

11. How can I confirm that an order has been delivered?

Delivery confirmations are emailed to customers within 12 hours of delivery in the USA and Canada. Confirmations for international deliveries are emailed within 24 hours.


12. What are BalloonPlanet.com office hours?

Pacific Time — Seattle
Monday-Friday 830am-430pm


13. What is the cancellation policy?

Click here for our cancellation policies and procedures.


14. Can BalloonPlanet.com deliver to schools and hospitals?

Many schools and hospitals have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.


15. What happens if the recipient is not present upon delivery?

Because many of us leave work early to celebrate special occasions, customers are encouraged to check that the recipient will be at work on the scheduled delivery day.

If the recipient is absent from a place of business when we arrive, the order will be left with colleagues.

For details about hospital and residential deliveries, please click here.


16. What happens if the delivery is refused?

If the delivery is refused by the recipient or if the building will not permit us to leave the balloons for the recipient, the order will be returned to the shop, where it will be held for pickup by the recipient. No refund will be issue in such cases. If a redelivery is requested, the additional cost will be quoted to the customer for approval before the redelivery is attempted.

17. How long will balloons float?

Float times vary depending on many factors. Click here complete details.


18. What is Hi-Float?

Hi-Float is a liquid sealant which coats the interior surface of latex balloons and reduces the speed at which helium escapes through the latex pores. When applied to balloons to be used indoors, it can increase the float time by several days. Hi-Float is non-toxic and water soluble.


19. How can I prevent balloons from popping?

Avoid exposure to direct sunlight, sharp or hot objects, and tiled ceilings. Before releasing a group of balloons to float on the ceiling, release two or three as a test.