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Worlwide Service FAQ
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Click Here for USA FAQ
Questions Worldwide Service
1. What cities does BalloonPlanet.com serve?
2. Can I customize my order?
3. How do I place an order?
4. What are all of the charges related to placing an order?
5. How can I learn the delivery charge before placing my order?
6. Why is my billing Postal Code modified in my order summary?
7. Will you deliver what I see or will substitutions be made?
8. How late can I place an order?
9. Are same-day orders possible?
10. How far in advance can I place an order?
11. What are the delivery time options?
12. How can I confirm that an order has been delivered?
13. What are BalloonPlanet.com office hours?
14. What is the cancellation policy?
15. Can BalloonPlanet.com deliver to schools and hospitals?
16. What happens if the recipient is not present upon delivery?
17. How long will balloons float?
18. What is Hi-Float?
19. How can I prevent balloons from popping?
Answers Worldwide Service
1. What cities does BalloonPlanet.com serve?
BalloonPlanet.com currently offers service in Australia, Canada, the UK, and the USA. Our destination maps show where service is provided. Service to India, Israel, and Russia is slated to begin on May 1, 2008.
2. Can I customize my order?
Yes, customers may create their own bouquet from a large selection of individual balloons. Click here for customizing options.
3. How do I place an order?
Using the following steps, placing an order is quick and easy.
A. Use the Postal Code search feature in the left column of this page to confirm availability of service on the desired date.
B. After confirming that service is available, navigate to the Worldwide Catalog and begin adding items to your cart.
C. During the checkout process, use the COMMENTS box of the order form to provide details that may assist us in preparing and delivering your order. We will do our best to accommodate special requests, but for guaranteed acceptance of special requests, please place your order by phone.
D. The delivery charge, processing fee, and applicable taxes will appear in your summary page before you submit credit card information.
E. After submitting your order you will receive an email confirmation and your order will be delivered as requested.
4. What are all of the charges related to placing an order?
Australia Delivery Charge + $6.00 Processing Fee + 10% GST
Canada Delivery Charge + $6.00 Processing Fee + 7% GST
India Delivery Charge + $6.00 Processing Fee + 12% Tax
Israel Delivery Charge + $6.00 Processing Fee
Russia Delivery Charge + $6.00 Processing Fee + 6% Tax
United Kingdom Delivery Charge + $6.00 Processing Fee
5. How can I learn the delivery charge before placing my order?
The delivery charge for Standard Delivery Service ranges from $15 to $39 (US).
The delivery charge will appear on the order summary page where it can be viewed before submitting an order. Customers may call prior to placing an order to learn the delivery charge for a particular Postal Code.
6. Why is my billing Postal Code modified in my order summary?
Canadian postal codes are shortened on the summary page for both the billing and delivery address. Do not attempt to re-enter this information. Your credit card processing will not be affected by this change.
7. Will you deliver what I see or will substitutions be made?
The product descriptions identify those products which which may be substituted with a similar product of equal or greater value. If it is necessary to make any other substitution, the customer will be contacted for approval.
8. How late can I place an order?
The availability of delivery slots varies from city to city and day to day. To see if service is available when you need it, use the Postal Code search feature in the left column of this page.
9. Are same-day orders possible?
Yes, in some cases. If not, next day service is generally available. Availability of same day and next day service can be confirmed using the Postal Code search feature in the left column of this page or by calling us in Seattle at 866-340-1268.
10. How far in advance can I place an order?
Online orders may be placed three weeks in advance for any city served. To place an order more than three weeks in advance, please contact us by email or phone.
11. What are the delivery time options?
Online shopping offers the following delivery time frames.
8am - 3pm
9am - 4pm
10am - 5pm
Tighter time frames can be arranged for an additional charge, subject to schedule availability. Please call or email for assistance.
12. How can I confirm that an order has been delivered?
Contact us by phone or email (see contact info at bottom of page).
13. What are BalloonPlanet.com office hours?
Pacific Time Seattle
Monday-Friday 8am-5pm
Scroll to bottom of page to see these times related to countries we serve outside of the USA.
14. What is the cancellation policy?
Orders can be canceled for a $15 service charge, or rescheduled without charge, providing the order has not been dispatched.
15. Can BalloonPlanet.com deliver to schools and hospitals?
Many schools and hospitals have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.
16. What happens if the recipient is not present upon delivery?
Because many of us leave work early to celebrate special occasions, customers are encouraged to check that the recipient will be present during the scheduled delivery time.
When the recipient is absent from a place of business, we will leave the balloons unless directed to do otherwise.
With residential deliveries we use one of following procedures.
Prior to delivery we will call the recipient's phone number provided by the customer to ensure that someone will be available to accept the delivery. If no one answers but a message recorder is available, we will request a call back. If we have not heard a response by the end of the day, we will contact the customer.
In some cases we may proceed to the delivery without calling first. If no one is home, we will leave the delivery at the residence, if there appears to be a safe location, or with a neighbor or building manager, notifying the customer and the recipient by phone and/or email. If it is not possible to leave the balloons at the delivery location, the balloons will be returned to the shop and we will notify both the customer and the recipient by phone and/or email, and if possible, leave a written notice at the delivery address. At that point, two options are available we will redeliver the balloons for an additional delivery charge or hold the balloons at the shop until they can be picked up by the recipient.
17. How long will balloons float?
Float times vary depending on many factors. Check the FLOAT TIME link in the description of each product for more detailed information.
18. What is Hi-Float?
Hi-Float is a liquid sealant used to coat the interior surface of latex balloons and reduce the speed at which helium escapes through the latex pores. When applied to balloons to be used indoors, it can increase the float time by several days. Hi-Float is non-toxic and water soluble.
19. How can I prevent balloons from popping?
Avoid exposure to direct sunlight, sharp or hot objects, and some ceilings. Before releasing a group of balloons to float on the ceiling, release two or three as a test.
CONTACT US
THE PHYSICAL AND MAILING ADDRESS OF OUR GENERAL OFFICES
The Tower Building
624 Olive Way
Seattle, WA 98101
PH 866-340-1268
CUSTOMER SERVICE ISSUES
Click Here For Email Address
PH 866-340-1268
REQUESTS FOR PROPOSALS
Jim Parker, Director
Click Here For Email Address
PH 866-340-1268
PARTNERING WITH BALLOONPLANET.COM
Jim Parker, Director
Click Here For Email Address
PH 866-340-1268
AFTER HOURS & WEEKEND CONTACT
Click Here For Email Address
PH 866-340-1268 (voice mail)
Only email is monitored and responded to after hours and on weekends. Voice mail responses are made at the first opportunity during normal office hours. Please include name and phone contacts with your message.
DIRECTOR
Jim Parker
PH 866-340-1268
ASSISTANT DIRECTOR
John Gallant
PH 866-340-1268
MANAGER
Christo de Klerk
PH 866-340-1268
ACCOUNTING
Cody Hargreaves
PH 866-340-1268
COMPANY E-MAIL ADDRESSES
Click Here For Email Addresses
PHONE
USA & Canada Toll Free (866) 340-1268
International Toll Line (206) 340-1268
Seattle (206) 340-1268
FAX
(206) 682-4146
OFFICE HOURS
NORTH AMERICA
Pacific Time Seattle, Los Angeles, San Francisco, Vancouver
Monday-Friday 8am-5pm
Mountain Time Denver, Edmonton
Monday-Friday 9am-6pm
Central Time Chicago, Dallas
Monday-Friday 10am-7pm
Eastern Time New York, Miami, Toronto, Washington
Monday-Friday 11am-8pm
AUSTRALIA
Sydney, Melbourne, Brisbane
3am-12 Noon
Perth
1am-10am
INDIA
Mumbai, New Delhi
11pm-8am
ISRAEL
Eilat
6pm-3am
RUSSIA
Moscow
12 Midnight - 9am
UNITED KINGDOM
London, Manchester
4pm-1am
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