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How To Order
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HOW TO ORDER BALLOON DELIVERY SERVICE
These procedures are only for customers ordering helium-filled balloons online to be delivered locally by one of our affiliate partners. To order uninflated or imprinted balloons that will be shipped via UPS, please call 866-340-1268.
For orders to Australia, Canada, and the UK please visit
SPECIAL INSTRUCTIONS FOR INTERNATIONAL ORDERING.
Step 1 - In the left column of this page, use the postal code search feature titled
Start Here - Can We Deliver? to determine if service is available.
Step 2 - If service is available, continue to Step 3.
Service may not be available for two reasons —
1) We do not offer delivery service to the address requested, or
2) A delivery slot is no longer available on the date requested.
Please call our toll free number for assistance if service is not available. We can usually provide a referral in such cases.
Step 3 - Do not set up an account at this point. In order to set up an account, you must first select items to purchase and add them to your cart.
You have the option of creating a customized bouquet ($45.95 minimum) or selecting one of our ready-made bouquets, which start at $45.95.
To create a customized bouquet, click here and select the appropriate occasion. Add items to your cart, one at a time. You may jump around the site at will, adding items to your cart as desired. Your final balloon sales total must equal or exceed $45.95. Note: The birthday section has the widest selection of balloons, many which are suitable for other occasions.
To select a ready-made bouquet, select the appropriate occasion from the drop-down menu, located directly beneath our logo in the top left corner of this page.
Once you have completed adding items to your cart you will be prompted to PROCEED TO CHECKOUT. At this point you will begin setting up your account, a process which begins with entering an email address and an account password.
Your total charge, including delivery and taxes (where applicable), will appear as part of your final summary. If you run into difficulty, please contact us by phone or email for assistance.
ADDITIONAL INFORMATION
1. Orders for Decorating and Imprinting
Due to special logistics related to Balloon Decorating and Balloon Imprinting orders, please contact us by phone or email for assistance with ordering these services (see contact info at bottom of page).
2. Delivery Charges
Delivery charges vary by postal code and usually range from US$15 to US$39. Remote areas may be higher. To learn a delivery charge for a specific location, please call us with the postal code of the delivery location.
3. Processing Fee
The standard processing fee for most orders is $5.95. This fee may be higher for balloon decorating orders placed by phone.
4. Taxes - USA
All services are tax exempt in all US states unless the order is delivered in Washington State.
5. Taxes - Australia, Canada, New Zealand, and the UK
All orders for delivery in Canada are charged 7% GST, but no provincial tax.
Orders to Australia are charged 10% GST.
Orders to the UK are not taxed.
6. Should I order by phone or online?
We welcome phone orders during business hours (see hours below).
7. Same Day Deadline
Same-day service for the USA and Canada can be ordered online up until the following times on the day of delivery —
6am Pacific Time (Los Angeles)
9am Eastern Time (New York)
2pm GMT (London)
After this deadline same-day service must be processed by phone, during business hours as noted below, and is subject to a time slot being available in the city where service is desired.
8. Delivery Procedures and Policies
Residential, School, Hotel & Hospital Deliveries
No Substitution Guarantee
Float Times & Precautions
Cancellations & Changes
CONTACT US
E-MAIL
Service@BalloonPlanet.com
PHONE
USA & Canada Toll Free (866) 340-1268
International Toll Line (206) 340-1268
Seattle (206) 340-1268
FAX
(206) 682-4146
OFFICE HOURS
Pacific Time — Seattle/Los Angeles
Monday-Friday 8am-5pm
Eastern Time — New York/Miami
Monday-Friday 11am-8pm
Greenwich Mean Time (GMT) — London
Monday-Friday 4pm-1am (next day)
Sydney/Melbourne Time
Tuesday-Saturday 3am-12noon
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