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CANCELLATIONS AND CHANGES

Submitting an order indicates acceptance of the following cancellation policy.

1. CANCELLATION AND CHANGE DEADLINES

A. For purchases under $500

For a full refund, the deadline to submit your request is 9am, Eastern Time (New York), the day prior to delivery.

Orders cancelled or changed after this deadline are subject to a cancellation charge ranging from $25 to 100% of the order value, depending on the extent of preparations made for the order.

We are normally unable to cancel or change an order on the date of delivery.

B. For purchases over $500

For a full refund, the deadline to submit your request is 9am, Eastern Time (New York), 5 days prior to delivery.

Requests received after this deadline are subject to a cancellation charge ranging from 15% to 100% of the order value, depending on the extent of preparations made for the order.

We are normally unable to cancel or change an order on the date of delivery.

2. HOW TO CANCEL AND CHANGE
Please send your request by email to service@balloonplanet.com and leave a phone message at our dispatch center (206-340-1268). Please consider your order canceled or changed only when you have received a confirmation by email.

3. INCLEMENT WEATHER
If Balloon Planet is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange for rescheduling or a cancellation and refund.


 







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BalloonPlanet.com is a network of the world's best balloon delivery companies. We are the leading network of balloon bouquet delivery and balloon decorating professionals. We deliver balloons and balloon bouquets to destinations around the world including New York, Chicago, Los Angeles, and Washington DC in the United States; Toronto and Edmonton in Canada; Sydney and Melbourne in Australia; and Amsterdam, Munich, and New Delhi around the globe.

BalloonPlanet.com delivers the world's most unique balloons, featuring jumbo latex balloons and uniquely shaped foil mylar balloons. Customized balloon bouquets can be created for any occasion, and bulk balloons can be delivered for decorating your next special event. We strive to find and deliver only the best balloons made by respected American manufacturers such as Anagram and Qualatex.

Don't send flowers, send balloons! Balloons add lift to every occasion. Celebrate the important milestones in life with balloons for birthdays, anniversaries, graduation and retirement. Or bring out a healing smile with a get well balloon bouquet. We make balloon deliveries in most cities seven days a week and are available for orders by phone Monday through Friday.

We have an established history helping companies plan the balloon decor for their corporate events. Whether it will be a local event or a nationwide campaign, BalloonPlanet.com offers professional balloon decorating services that is sure to promote your business. Order a la carte from our priced-to-order online selection of Balloon Arches, Balloon Trees, and Balloon Centerpieces or call us for a customized solution.

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