1. HOW TO CANCEL Please send your request by email to firstname.lastname@example.org. We will respond with a cancellation confirmation. If you do not receive a response within 24 hours, please contact customer service by phone. Please do not consider your order canceled until you have received a printed confirmation by email or fax.
2. DEADLINES FOR CANCELING AND CHANGING AN ORDER
FOR ORDERS BEING DELIVERED IN THE USA AND CANADA
Same-day orders cannot be changed or canceled.
Orders scheduled for delivery on Tuesday through Sunday: Request must be received by 12pm Pacific Time, one day prior to the delivery date.
Orders scheduled for delivery on Monday: Request must be received by 12pm Pacific time, on the Friday prior to delivery.
FOR ORDERS BEING DELIVERED IN OTHER COUNTRIES Request must be received by 12pm Pacific Time, two days prior to the delivery date. 3. CANCELLATION FEE
A cancellation fee of $25 applies to cancellations received by the deadlines noted above.
Full forfeiture of payment applies to cancellations received after the deadlines noted above.
4. WAIVERS TO THE CANCELLATION FEE
The $25 cancellation fee will be waived for a cancellation received within 24 hours of placing the order if the order is not scheduled for delivery within 24 hours. Same-day orders cannot be canceled.
Repeat customers will not be charged a cancellation fee for an order canceled by the deadlines noted in section 2 above.
5. INCLEMENT WEATHER
Customers may cancel an order due to inclement weather, with no penalty, if notice is provided by 12pm Pacific Time (3pm Eastern) the day prior to delivery.
If Balloon Planet is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible and a full refund will be provided.
BalloonPlanet.com is a network of the world's best balloon delivery companies. We are the leading network of balloon bouquet delivery and balloon decorating professionals. We deliver balloons and balloon bouquets to destinations around the world including New York, Chicago, Los Angeles, and Washington DC in the United States; Toronto and Edmonton in Canada; Sydney and Melbourne in Australia; and Amsterdam, Munich, and New Delhi around the globe.
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