We occasionally need to issue refunds because candy was overlooked and not delivered as part of an order. Tonight I received the following message in response to an apology I had sent to a customer whose order was shorted. As it clearly implies, for some customers, the balloons without the candy miss the mark big time.

Thank you for the refund. However I think the delivery company should also have to refund part of the delivery charge. I forgot to ask for this, when I talked to you this afternoon. Thank you for your consideration. And can you tell me who delivered them in Tulsa, so I will be sure as not to use them at anytime.

We don’t have a partner in Tulsa — I changed the name of the city to avoid embarrassment. After all, we’ve all “forgotten the candy”. Please reevaluate your dispatch procedures and make sure you have a system in place that reduces the chances of a delivery oversight, not only for candy, but for every item on the customer’s order form.

Balloon Planet has introduced additional designs to the Balloon Pedestal section of the online Decor Store. A balloon pedestal is a stage-like base created with latex balloons which both stabilizes the theme mylar balloon and creates a more significant display.

Visit the Decor Store to view our full line of balloon decorating options.

Last year we announced that service to India was being planned. Little did we know that it would take more than six months to work out the business details, position the inventory, and program the web site for the new service. But finally, customers can now order and schedule balloon deliveries for New Delhi and Mumbai. Balloonman, founded by Raj and Sangita Ramrakhiani, is the exclusive representative of Balloon Planet in India. Through Balloonman’s network of franchises service will be expanded to other major Indian cities during the summer of 2008.

View the bill’s current status online
Send Senator Jack Scott a message

We often receive calls asking for the rocket balloon shown here attacking the truck. The images have been circulating on the internet for several years. We think this clever concept was created in Photoshop. Too bad, because we could sure sell a bunker load if we could get our hands on the real thing. Please share your source if you have one. As far as we know, the only readily available rocket balloon is the friendly version show below right, which is also available with birthday graphics.

Customers looking for OVER THE HILL balloon bouquets will find them on our web site in the Birthday - Over The Hill department.

OVER THE HILL
Manufacturer: Qualatex
Loftus: Q3-02183BP
Rainbow: 00018

CONGRATS
Manufacturer: Qualatex
Loftus: Q3-02457BP ($7.90)
Rainbow: 00012 ($7.16)

Classic balloon decorating concepts, including these pedestals, can be found at BalloonPlanet.com in the Decor Store.

The first illustration below shows an overview of decorating elements which were used throughout two large terminals.

The second illustration is a close-up of balloon columns in a stylized representation of the Air France logo (as seen above). Each column was created with air-filled balloons, inflated to an 8in diameter, and supported by a bent conduit tube (10ft x 1/2in) which was inserted into a metal base plate.

The third illustration is a close-up of a floor bouquet created with 36in, 24in, and 16in helium-filled latex balloons. These were used in areas of the terminals with relatively low ceilings, where the airline wanted strong visual displays.

The festive beach scene above features an Air France jet landing on the island of St Martin/St Maarten in the Netherland Antilles (300 miles east of Puerto Rico). This little slice of paradise is shared by the French (St Martin) and the Dutch (St Maarten), and is the smallest island in the world to have been partitioned between two nations. Photo credit to Airliners.net