We will take prompt action to address service issues that are reported no later than 3 days after delivery. After this deadline no replacements, refunds, or credits will be issued.
ANONYMOUS DELIVERIES We are unable to provide anonymous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested.
BALLOON DELIVERIESTO A BUSINESS If the recipient is unavailable when we arrive, the balloons will be left at the business location.
BALLOON DELIVERIESTO A RESIDENCE Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher's call.
BALLOON DELIVERIESTO A HOSPITAL We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. Only mylar balloons are permitted for hospital orders.
BALLOON DELIVERIESTO A HOTEL Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.
BALLOON DELIVERIESTO A SCHOOL Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.
Cold air, hot air, high humidity, changing barometric pressure, high altitudes, and moving air from fans and vents will reduce balloon float times. The float times posted on our site are the maximum to be expected. Changing conditions mean that on some occasions balloons may float for only one day, and on other occasions the same balloons may float for many days. We guarantee that your balloons will be delivered in perfect condition, but float times will vary.
There are no guarantees for float time if balloons are displayed outdoors.
A. USA SUBSTITUTION POLICY
GIANT NUMBERSAND OTHER MYLAR SHAPES Megaloon number balloons may be any color (not necessarily Blue). Double Megaloon numbers may be two different colors. Specific mylar balloon shapes are not substituted unless that possibility is noted in the bouquet or balloon description.
GENERAL OCCASION 18-INCH MYLAR BALLOONS Sentiment will not be substituted. Design may vary.
LICENSED CHARACTER 18-INCH MYLAR BALLOONS Character and sentiment will not be substituted. Design may vary.
PERSONALIZED NAME BALLOONS Balloon design will not be substituted. Press-on letters are used for personalization.
PERSONALIZED AGE BALLOONS Balloon designs may vary. Press-on numbers may be used.
LATEX BALLOONS Airspray and birthday graphics and colors may vary. A rainbow assortment will be used.
Big Polka Dot graphics will not be substituted.
With orders of plain latex balloons we will not substitute colors requested by the customer.
B. INTERNATIONAL SUBSTITUTION POLICY Please click here for international substitution policies.
C. LARGE BALLOON GROUPS WITH CUSTOM ORDERS
With orders placed online, Balloon Planet reserves the right to divide large custom-created arrangements into smaller groups in order to facilitate delivery. Depending on circumstances at the delivery location, these smaller groups may or may not be combined as specified in the order. If this is not acceptable, please place your order by phone so that special arrangements can be made.
C. FLOAT TIMES
RECYCLABLE MYLAR BALLOONS (FOIL) In balloon-friendly environments, mylar (foil) balloons will remain full and taught for at least 3 days. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.
BIODEGRADABLE LATEX BALLOONS (RUBBER) 16-inch latex balloons will float indoors for 30-40 hours. 11-inch latex balloons will float indoors for 12-16 hours.
Float times may be reduced by as much as 60% at elevations above 2,500 feet.
HI-FLOAT TREATMENTFOR LATEX BALLOONS Latex (rubber) balloons, used indoors and out of direct sunlight, will float for at least 2 days if treated with Hi-Float, a non-toxic sealant which coats the inner wall of the balloon.
Note that even with Hi-Float treatment, float times may be reduced by as much as 60% at elevations above 2,500 feet.
The noted dimensions of mylar balloons are their size uninflated, as designated by manufacturers. A mylar balloon with a noted size of 18 inches will be closer to 13 inches once inflated. This discrepancy is not as significant with larger mylar balloons. For example, a 28-inch mylar would typically be 24 inches at the widest point after inflation.
The dimensions of latex balloons is their inflated size. For example, an 11-inch latex balloon has an 11-inch diameter at the widest point.
Submitting an order online or by phone indicates acceptance of the following cancellation policy.
Balloon bouquet orders may be canceled, changed, or rescheduled using the following guidelines.
1. HOW TO CANCEL Please send your request by email to firstname.lastname@example.org. We will respond with a cancellation confirmation. If you do not receive a response within 24 hours, please contact customer service by phone. Please do not consider your order canceled until you have received a printed confirmation by email or fax.
2. DEADLINES FOR CANCELING AND CHANGING AN ORDER
FOR ORDERS BEING DELIVERED IN THE USA AND CANADA
Same-day orders cannot be changed or canceled.
Orders scheduled for delivery on Tuesday through Sunday: Request must be received by 12pm Pacific Time, one day prior to the delivery date.
Orders scheduled for delivery on Monday: Request must be received by 12pm Pacific time, on the Friday prior to delivery.
FOR ORDERS BEING DELIVERED IN OTHER COUNTRIES Request must be received by 12pm Pacific Time, two days prior to the delivery date. 3. CANCELLATION FEE
A cancellation fee of $25 applies to cancellations received by the deadlines noted above.
Full forfeiture of payment applies to cancellations received after the deadlines noted above.
4. WAIVERS TO THE CANCELLATION FEE
The $25 cancellation fee will be waived for a cancellation received within 24 hours of placing the order if the order iis not scheduled for delivery within 24 hours. Same-day orders cannot be canceled.
Repeat customers will not be charged a cancellation fee for an order canceled by the deadlines noted in section 2 above.