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There are many details related to a Balloon Planet order, and they are all important. We want to make sure we get your order delivered on the correct date, at the correct time, and with the correct products.

We will email an order confirmation when your order is submitted. Please check this confirmation for accuracy. Contact us by phone or email if any detail is not correct, or if you do not receive a confirmation.

By placing your order with Balloon Planet, either by phone, email, or online, you agree to accept responsibility for checking your confirmation for accuracy and for contacting us in a timely manner to make corrections, if necessary.

We cannot accept responsibility for incorrect order details which were not checked and corrected by the customer.

ANONYMOUS DELIVERIES
We do not offer anonyous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested. 

BALLOON DELIVERIES TO A BUSINESS
If the recipient is unavailable when we arrive, the balloons will be left with a colleague.

BALLOON DELIVERIES TO A RESIDENCE
Surprise deliveries cannot be guaranteed to residential locations. Standard procedure is to contact the residence and arrange a delivery time which ensures someone will be at the residence to accept the order when we arrive. This call may be made the day prior to delivery. We cannot leave balloons unattended.

BALLOON DELIVERIES TO A HOSPITAL
We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. Only mylar balloons are permitted for hospital orders.

BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge.

BALLOON DELIVERIES TO A SCHOOL
Not all schools permit balloon deliveries to students. Please check school policy before ordering.

Click here for complete delivery policy details

A. USA SUBSTITUTION POLICY 

GIANT NUMBERS AND OTHER MYLAR SHAPES
Megaloon number balloons may be any color (not necessarily Blue).
Double Megaloon numbers may be two different colors.
Specific mylar balloon shapes are not substituted unless that possibility is noted in the bouquet or balloon description.

GENERAL OCCASION 18-INCH MYLAR BALLOONS
Sentiment will not be substituted. Design may vary.

LICENSED CHARACTER 18-INCH MYLAR BALLOONS
Character and sentiment will not be substituted. Design may vary.

PERSONALIZED NAME BALLOONS
Balloon design will not be substituted. Press-on letters are used for personalization.

PERSONALIZED AGE BALLOONS
Balloon designs may vary. Press-on numbers may be used.

LATEX BALLOONS
Airspray and birthday graphics and colors may vary. A rainbow assortment will be used.

Big Polka Dot graphics will not be substituted.

With orders of plain latex balloons we will not substitute colors requested by the customer.

B. INTERNATIONAL SUBSTITUTION POLICY
Please click here for international substitution policies.

C. FLOAT TIMES

RECYCLABLE MYLAR BALLOONS (FOIL)
In balloon-friendly environments, mylar (foil) balloons will remain full and taught for 3-5 days. They will continue to float for two weeks or longer. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.

BIODEGRADABLE LATEX BALLOONS (RUBBER)
16-inch latex balloons will float indoors for 30-40 hours.

11-inch latex balloons will float indoors for 12-20 hours.

Float times may be reduced by as much as 60% at elevations above 2,500 feet.

HI-FLOAT TREATMENT FOR LATEX BALLOONS
Latex (rubber) balloons, used indoors and out of direct sunlight, will float for 3-5 days if treated with Hi-Float, a non-toxic sealant which coats the inner wall of the balloon.

Note that even with Hi-Float treatment, float times may be reduced by as much as 60% at elevations above 2,500 feet.

Want even more information? Click here for full details.

D. BALLOON SIZES

The noted dimensions of mylar balloons are their size uninflated, as designated by manufacturers. A mylar balloon with a noted size of 18 inches will be closer to 13 inches once inflated. This discrepancy is not as significant with larger mylar balloons. For example, a 28-inch mylar would typically be 24 inches at the widest point after inflation.

The dimensions of latex balloons is their inflated size. For example, an 11-inch latex balloon has an 11-inch diameter at the widest point.

Submitting an order online or by phone indicates acceptance of the following cancellation policy.

Balloon bouquet orders may be canceled, changed, or rescheduled using the following guidelines.

Decorating orders have different cancellation guidelines which can be viewed here.

1. HOW TO CANCEL
Please send your request by email to service@balloonplanet.com. We will respond with a cancellation confirmation. If you do not receive a response within 24 hours, please contact customer service by phone. Please do not consider your order canceled until you have received a printed confirmation by email or fax.

2. DEADLINES FOR CANCELING AND CHANGING AN ORDER

FOR ORDERS BEING DELIVERED IN THE USA AND CANADA
Request must be received by 12pm Pacific Time, one day prior to the delivery date.

FOR ORDERS BEING DELIVERED IN OTHER COUNTRIES
Request must be received by 12pm Pacific Time, two days prior to the delivery date. 

3. CANCELLATION FEE

A cancellation fee of $25 pplies to cancellations received by the deadlines noted above.

Full forfeiture of payment applies to cancellations received after the deadlines noted above.