1. DELIVERY OPTIONS
Below are descriptions of delivery timing options. All availalbe options will appear in a menu within your shopping cart. Look for the line item titled DELIVERY TIME AND CHARGE.
A. Standard Delivery Service
With Standard Delivery Service, you will be presented with three timing options in most cities:
The delivery will arrive during this time frame if the order is destined to a business, hospital, hotel, banquet hall, or school. Please refer to this page for exceptions.
The delivery charge for Standard Delivery Service will range from $0 to $35 in most urban locations. Higher charges may apply in outlying areas.
The delivery charge will appear when an item is added to your shopping cart, allowing you to see the grand total before proceeding with the order. The delivery charge will not increase as more balloons are added to your cart.
To qualify for delivery service, your order must include a minimum order of $44.95 worth of balloons/weights (gift items, delivery charge, processing fee, and tax are not included in this minimum).
B. Same-day Service
Same-day service is available in limited cities and must be ordered online, not by phone.
To see if Same-day service is available, use the CAN WE DELIVER feature in the top left column of this page. Same-day orders are not offered Special Delivery Service, as described in Section C, below.
Same-day orders will be delivered by 4pm if submitted by 11am local time. If the order is submitted after 11am local time, it will be delivered by 8pm*. The exception to these times is a delivery to a residential location that is not a doorman building. The actual delivery time to residential addresses without doorman service will be coordinated by the local dispatcher during a phone call made to the recipient.
*The cut-off time of 11am is not precise,. Placing an order after 11am may mean that your order will be delivered by 8pm. Please refer to your emailed confirmation to see if the delivery time-stamp is BY 4PM or BY 8PM.
C. Special Delivery Service — When Timing is Critical
When a tighter delivery time frame is desired, Special Delivery Service may be available in some cities if the order is scheduled at least 36 hours in advance. The following surcharges apply on top of the standard delivery charge.
Any 4 hour period, between 8am and 5pm — $15 delivery surcharge
Any 3 hour period, between 8am and 5pm — $20 delivery surcharge
Any 2 hour period, between 8am and 5pm — $25 delivery surcharge
Any 1 hour period, between 8am and 5pm — $45 delivery surcharge
Delivery between 5am and 6am — $150 delivery surcharge
Delivery between 6am and 7am — $125 delivery surcharge
Delivery between 7am and 8am — $75 delivery surcharge
Delivery between 3pm and 6pm — $45 delivery surcharge
Delivery between 4pm and 7pm — $45 delivery surcharge
Delivery between 5pm and 8pm — $45 delivery surcharge
Delivery between 6pm and 9pm — $45 delivery surcharge
Some or all of these options may appear on your shopping cart page in the delivery time menu, and thus may be selected online. If the desired time does not appear, please call for assistance if you are ordering at least 36 hours in advance.
2. OVERVIEW OF TOTAL CHARGES
The product prices on our web site are base prices to which ancillary charges will be added.
Ancillary charges will appear in your shopping cart and will include one or more of the following:
- Delivery Charge
- Processing Fee
- Sales Tax