Balloon delivery questions

Across the US and Canada: more than 2,500 cities and towns, through our network of local balloon artists. Enter the ZIP or postal code and the date at the top of any page to see what we can deliver there, or see the places we deliver.

Enter the ZIP code and delivery date, pick your balloons, then check out by card or PayPal. Our How to order page walks through each step, or call us at (866) 966-8964.

Yes. Build a Bouquet lets you pick each balloon: latex colors, foil shapes, numbers, letters and names. Add a weight for each bouquet you build.

Yes, $59.95 in balloons and weights. Gift items, the delivery charge, the processing fee and tax don't count toward it.

Up to 60 days before the delivery date.

In many areas, yes, when you order online. Orders placed by 11am local time are delivered by 4pm, and later orders by 8pm. For homes without a doorman, the local balloon artist calls the recipient to set the time. Enter the ZIP code and today's date to see what we can deliver today. More on same-day balloon delivery.

By card or with PayPal, at checkout.

The balloons, any gift items and the delivery charge, plus a processing fee and sales tax in some areas. Your cart shows the full total before you pay.

As soon as you add balloons to your cart and pick a delivery time. It depends on the ZIP code and the delivery timeframe. Large orders ($25 for each $500 in items) and orders with balloon decor add a fee, or in some areas a helium surcharge instead. Open Delivery in your cart to see each part, or see delivery options.

Your cart shows the time windows for your ZIP code and date, such as 10am to 4pm. Many areas also offer shorter or evening windows for an extra charge. Need a time that isn't listed? Contact us before you order.

Yes. Someone has to accept the balloons in person: we can't leave them at the door. For homes, the local balloon artist calls the recipient to arrange the delivery, so we can't make surprise deliveries to a home. At a business, if the recipient is out, we leave the balloons with a coworker.

No. If the card isn't signed and the recipient asks, we tell them who sent the balloons.

If the recipient refuses the balloons, or the building won't let us leave them, we take them back and hold them for the recipient to pick up. There's no refund in that case, and delivering again can cost extra.

Yes. Hospitals don't allow latex balloons, so choose foil balloons, and check with the hospital that the patient can receive balloons. We call the hospital before delivery, and many hospitals take deliveries at a front desk or security station. See hospital balloon delivery and our delivery policies.

Yes. Many schools have rules about balloons, so check with the school first. For an office, add the company name and the floor or suite.

We email you a delivery confirmation, usually within 12 hours of the delivery. You can also check your order status.

Yes, every order comes with a free message card. Write your message in the cart, up to 500 characters (no emojis), and remember to sign your name.

Yes, with a balloon order of at least $59.95 in balloons. See our balloon gifts; enter the ZIP code and date to see the gifts available there.

Yes. A local balloon artist fills them with helium and delivers them fully inflated. Ready-made bouquets come tied to a weight.

We guarantee 2 days indoors for latex and foil balloons, and in good conditions they often float longer. Heat, cold, humidity, fans and high altitude shorten float time. See float times and care.

A non-toxic, water-soluble sealant inside latex balloons that slows the helium escaping through the latex. Indoors, out of the sun and away from fans, it helps latex balloons float longer.

They're made for indoors. Outside, sun, heat, wind and cold can pop them or bring them down in less than a day, so the float time guarantee is for indoors only. We also don't sell balloons for release.

Keep them out of direct sun and away from heat, sharp edges and rough or tiled ceilings. Before letting a group float up to the ceiling, try two or three first.

We use the designs shown, with a few exceptions: when a product says Design may vary, a foil balloon with the same theme or character may be used. The latex colors and sizes you pick are never swapped. See our substitution policy.

Email a photo of the balloons and your order number to service@balloonplanet.com within 3 days of the delivery, so we can arrange a replacement or refund.

For orders under $300, until 9am Eastern time two days before the delivery. For orders over $300, a full refund needs notice by 9am Eastern time 10 days before; later changes can cost 20% to 100% of the order. Email service@balloonplanet.com and leave a message at (866) 966-8964. The change is done once you get our confirmation email. See our cancellation policy.

Monday to Friday, 8am to 4pm Pacific time, at (866) 966-8964. You can also send us a message any time and we reply within 24 hours.