Delivery Service FAQ

Questions

1. What cities does BalloonPlanet.com serve?
2. Are the balloons inflated with helium prior to delivery?
3. Can I customize my order?
4. How do I place an order?
5. What are all of the charges related to placing an order?
6. How can I learn the delivery charge before placing my order?
7. Will you deliver what I see or will substitutions be made?
8. How late can I place an order?
9. Are same-day orders possible?
10. How far in advance can I place an order?
11. What are the delivery time options?
12. How can I confirm that an order has been delivered?
13. What are BalloonPlanet.com office hours?
14. What is the cancellation policy?
15. Can BalloonPlanet.com deliver to schools and hospitals?
16. What happens if the recipient is not present upon delivery?
17. What happens if the delivery is refused?
18. How long will balloons float?
19. What is Hi-Float?
20. What is your float time guarantee?
21. How can I prevent balloons from popping?


Answers

1. What cities does BalloonPlanet.com serve?

We serve over 500 cities in the USA and Canada, but we do not serve all cities in these countries. To see if service is available when you need it, use the zip code/postal code search feature in the left column of this page.

2. Are the balloons inflated with helium prior to delivery?

All balloon bouquets and bulk balloon orders are inflated with helium and delivered in person by one of our local drivers.

3. Can I customize my order?


Yes, customers may create their own bouquet from a large selection of individual balloons. Visit the link in the following question for more details.


4. How do I place an order?


Please visit How to Order Online for instructions for placing your order online, or call us at 866-340-1268 for assistance.


5. What are all of the charges related to placing an order?

The cost for an order includes some or all of the following components:

1) Cost of balloons (minimum order is $44.95 worth of balloons)
2) Cost of non-balloon gift items (candy, Teddy Bear)
3) Delivery charge
4) Processing Fee ($12.95)
5) Tax in the following locations:

Canada - 5%
Washington State 10.1%


6. How can I learn the delivery charge before placing my order?


The delivery charge, processing fee, and applicable taxes will appear in your shopping cart as soon as you add an item to the cart and select the delivery time desired.


7. Will you deliver what I see or will substitutions be made?

Click here for our substitution policy
.


8. How late may I place an order?


The availability of delivery slots varies from city to city and day to day. To see if service is available when you need it, use the zip code/postal code search feature in the left column of this page. We recommend placing orders at least 3 days in advance.

9. Are same-day orders possible?


Same day service is available in some cities. This can be determined by using the CAN WE DELIVER? feature on our home page, top left-hand corner. Same-day orders must be placed by the customer online. 

10. How far in advance can I place an order?


Orders may be placed 60 days in advance.


11. What are the delivery time options?


Standard delivery time slots are:

8am - 2pm
9am - 3pm
10am - 4pm

Shorter time frames are offered in some cities. If a shorter time frame is available it will appear in the delivery slot window located on the shopping cart page.

For assistance with arranging a special delivery time that does not appear as an option online, please call customer service before placing your order.

Charges related to special delivery service can be viewed here.


12. How can I confirm that an order has been delivered?

Delivery confirmations are emailed to customers within 12 hours of delivery in the USA and Canada.


13. What are BalloonPlanet.com office hours?


Pacific Time — Seattle
Monday-Friday 8am-4pm


14. What is the cancellation policy?


Click here for our cancellation policies and procedures
.


15. Can BalloonPlanet.com deliver to schools and hospitals?


Many schools and hospitals have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.

For details about school and hospital deliveries, please click here.


16. What happens if the recipient is not present upon delivery?


Because many of us leave work early to celebrate special occasions, customers are encouraged to check that the recipient will be at work on the scheduled delivery day.

If the recipient is absent from a place of business when we arrive, the order will be left with colleagues.

17. What happens if the delivery is refused?


If the delivery is refused by the recipient or if the building will not permit us to leave the balloons for the recipient, the order will be returned to the shop, where it will be held for pickup by the recipient. No refund will be issue in such cases. If a redelivery is requested, the additional charge is $20 plus the amount of the original delivery charge.


18. How long will balloons float?

Float times vary depending on many factors. Click here complete details.


19. What is Hi-Float?


Hi-Float is a liquid sealant which coats the interior surface of latex balloons and reduces the speed at which helium escapes through the latex pores. When applied to balloons to be used indoors, it can increase the float time by several days. Hi-Float is non-toxic and water soluble.


20. What is your float time guarantee?

We guarantee a float time of 2 days for all latex and mylar balloons used indoors. There is no warranty for balloons used outdoors.

21. How can I prevent balloons from popping?


Avoid exposure to direct sunlight, sharp or hot objects, and tiled ceilings. Before releasing a group of balloons to float on the ceiling, release two or three as a test.


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