Balloon Planet operates the www.balloonplanet.com website as well as related websites including without limitation blog.balloonplanet.com and help.balloonplanet.com (hereinafter collectively or individually "Website"), through which balloons, balloon bouquets and related products ("Products") are delivered and balloon decorating services are provided ("Services") and information and assistance about Products and Services are shared and provided.
This Website is used to inform visitors regarding our policies regarding the collection, use, and disclosure of Personal Information (defined below) if visitors decided to purchase our Products and/or use our Service.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, postal address, and payment information. The Personal Information that we collect will be used to contact or identify you.
We use the information you provide to fulfill your orders; to improve our Website and Products and Services; to respond to problems, such as difficulties in navigating our Website or accessing certain features; to gauge user trends; to determine what Products and Services are most popular with users; and in fraud prevention. This information also allows us to provide content and offers that are most relevant to our users and to work more closely with our delivery partners. We do not include the payment information of our users for this purpose.
We also use Personal Information so that we may display or send custom, personalized content to our Website visitors and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and subscribers.
You may, at any time, opt out of receiving such information by clicking the unsubscribe button in the email and following the indicated instructions.
You may contact us to request that we correct, delete, limit the use, or make changes to your Personal Information to the extent permitted by law and upon reasonable verification of your identity. In the event that a revision or deletion to your Personal Information cannot be made, we will explain the reason.
We endeavor to be transparent about how Personal Information is obtained and used. Contact us if you have any questions about how we acquired your Personal Information, if we have it, how we use it, with whom we share it, and how or where it is stored, processed, or transferred.
We want to inform you that whenever you visit our Website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We may use third-party services, such as Google Analytics, that collect, monitor and analyze this information to help us improve our Products and Services.
Cookies are files with small amount of data that is commonly used with an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our Website may contain electronic images (called a "single-pixel GIF" or a "web beacon") or similar technologies that allow the Website to track the effectiveness of marketing campaigns and improve our Services and Products. No Personal Information is directly transmitted by us by the Web Beacons, nor are these Web Beacons used by us for any other purpose.
We may employ third-party companies and individuals for the following reasons:
We want to inform you that these third parties have access to your Personal Information and may receive information about transactions conducted on our Website. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the Personal Information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Our Services do not address anyone under the age of 18. We do not knowingly collect Personal Information from anyone under 18. In the case we discover that a person under 18 has provided us with Personal Information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to take necessary actions.