Submitting an order indicates acceptance of the following cancellation policy.
1. CANCELLATION AND CHANGE DEADLINES
A. For purchases under $300
The deadline to modify or cancel and order is 9am, Eastern Time (New York), two days prior to delivery.
Orders cancelled or changed after this deadline will not be refunded.
B. For purchases over $300
For a full refund, the deadline to submit your request is 9am, Eastern Time (New York), 10 days prior to delivery.
Requests received after this deadline are subject to a cancellation charge ranging from 20% to 100% of the order value, with the amount determined by our local service provider.
2. HOW TO CANCEL AND CHANGE
Please send your request by email to firstname.lastname@example.org and leave a phone message at our dispatch center (866-966-8964). Please consider your order canceled or changed only when you have received a confirmation by email.
3. SEVERE WEATHER POLICY
In the event of forecasted severe weather, a local Balloon Planet manager will contact the customer at least one day prior to delivery to reconfirm, postpone, or cancel/refund the order.
Balloon Planet is not able to change or cancel an order if the request is made on the delivery date.
If Balloon Planet is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange rescheduling or cancellation and refund.