Substitution Guidelines
We ask that our partners strive to provide customers with the specific balloons shown on our site. Please review the following substitution guidelines and ensure that your staff is aware of substitution protocol.
I. SUBSTITUTION GUIDELINES — SPECIFIC BALLOONS
A. Do not substitute these balloons unless exceptions are noted below.
1) Large licensed character mylar balloons.
Exceptions: You may use an older or newer design of the same character ONLY if the following notice is posted beside the item in the product description: (Design may vary).
2) Mylar 18in theme balloons with specific messages.
Exceptions: You may use an older or newer design of the same message ONLY if the following notice is posted beside the item in the product description: (Design may vary).
3) Singing balloons.
No exceptions.
4) Megaloon Numbers and Letters in the colors shown or indicated in the special instructions.
No exceptions.
5) Non-licensed Bubble Balloons.
No exceptions.
6) Licensed Bubble Balloons.
Exceptions: You may use an older or newer design of the same character ONLY if the following notice is posted beside the item in the product description: (Design may vary).
7) Specifically selected latex balloon colors and sizes.
No exceptions.
8) Speciically selected plain mylar balloon colors and shapes.
No exceptions.
9) Latex specialty shapes (Blossoms, Donuts, Pacifiers, Lifsavers, Airships, Twisty Collars).
No exceptions.
10) Latex specialty prints (Animals, Agates, etc)
Exceptions: Happy Birthday fonts may vary.
11) Do not use Diamond Clear for any Balloon Planet order unless specifically requested.
12) Do not use pastel colors in a bouquet that is illustrated with Rainbow colors unless specifically requested.
B. These balloons may be substituted without approval.
1) Personalized (name or age) 18in mylar balloons be substituted with an alternate personalized design ONLY if the following notice is posted beside the item in the product description: (Design may vary).
2) Airspray and Birthday latex balloon prints may vary from what is shown, as long as the overall look of the arrangement resembles the character of what is shown on the web site. Do not use Diamond Clear or pastel colors unless specifically requested.
II. PROCEDURES TO USE WHEN A SUBSITUTION IS REQUIRED
1) Review each order as soon as it comes in and check your inventory to make sure you have what you need. If you don't have what you need and time permits, order the product from a supplier.
Balloon Planet works with two distributors — Rainbow Balloons in the Boston area and Loftus International in Salt Lake City. Both distributors operate e-commerce web sites and discounts to registered Balloon Planet partners.
Rainbow Balloons will overnight same-day orders for Balloon Planet partners, without a minimum purchase requirement.
www.rainbowballoons.com
Phone: 781-935-8200.
2) If time does not permit you to order the product, and you are unable to fulfill the order as it was submitted, call the customer to see if a substitution is acceptable. Advise Balloon Planet of any changes made to the order.
3) If you are unable to reach the customer to get permission for a substitution, use your best judgement. If the order is for a birthday, deliver the best product possible on the correct date. For other occasions, you may find it best to delay delivery.
4) Partners should expect to bare or share the cost of refunds or adjustments deemed necessary when substitutions or missing products result in an unhappy customer. Each case will be reviewed individually.
